Support
CleaningsOps is operated by Gevorg Narinyan, based in Dubai, United Arab Emirates. CleaningsOps is the product and trading name only. The CleaningsOps mobile app is a private application used by holiday-home cleaning operators, their staff, and their client companies. Accounts are provisioned by an authorised company administrator.
Contact us
- Response time
- Within 2 business days
- Hours (UAE)
- Sun–Thu, 09:00–18:00 GST
- Languages
- English
When contacting support please include your account email, your company name, the device and app version you are using, the time the issue occurred, and a short description or screenshot.
Common questions
I can't sign in.
Make sure you are using the email your administrator added to your account. If you have forgotten your password, ask an admin to reset it. If you still cannot get in, email support@cleaningsops.com.
How do I get a new user added?
User accounts are created by an authorised administrator from the Staff or Client companies sections. Cleaners need both a profile and a staff record.
My photos won't upload.
Check that you have granted the app camera and photo library permissions, and that your device has a working internet connection. Photos must be uploaded while you are online — they are not queued or retried automatically if your device is offline. If a photo still does not upload after retrying with a stable connection, contact support with the job ID and a screenshot.
My linen count looks wrong.
Each cleaning job records linen issued and returned. Open the job from the Jobs list to review the entries. If a correction is needed, ask a supervisor or admin to adjust the record.
Can I work offline?
You can record job status updates, notes, linen movements, and issues while offline; they sync to the server when your device is back online. Photos are not part of the offline queue.
How do I make a privacy request?
Email support@cleaningsops.com with the subject "Privacy request" and describe what you need (access, correction, export, restriction, or deletion). We respond within 30 days. See the Privacy policy for details on your rights.
How do I delete my account?
From inside the mobile app, go to Account → Delete account and confirm. If you no longer have access to the app, see Account deletion for the email request method.
I think I found a bug.
Email a description, the time it happened, the device and app version, and a screenshot if possible to support@cleaningsops.com.