Support
CleaningsOps is a mobile app for holiday-home cleaning operations, operated by Gevorg Narinyan, Dubai, United Arab Emirates. Accounts are provisioned by an authorised company administrator.
Contact us
- Response time
- Within 2 business days
- Hours (UAE)
- Sun–Thu, 09:00–18:00 GST
- Languages
- English
Please include your account email, your company name, the device and app version you use, when the issue happened, and a short description or screenshot.
Support topics
- Login and password help
- Booking and schedule issues
- Cleaner assignment issues
- Photo upload issues
- Linen records
- Reports
- Account deletion and privacy requests
- Technical support
Common questions
I can't sign in.
Use the email address your administrator added to your account. If you forgot your password, use the password reset option or ask an admin to reset it. If you still cannot get in, email support@cleaningsops.com.
How do I get a new user added?
Accounts are created by an authorised administrator. Cleaners and drivers need both a profile and a staff record.
My photos won't upload.
Check that the app has camera and photo library permission and that your device has a working internet connection. Photos upload while you are online. If a photo still does not upload, contact support with the job reference and a screenshot.
My linen record looks wrong.
Each cleaning job records linen collected and provided. Open the job to review the entries. If a correction is needed, ask a supervisor or admin to adjust the record.
Why does the app ask for my location?
Location is used for operations users only — admins, supervisors, cleaners, and drivers — for dispatch, driver routing, cleaner coordination, and linen logistics during Dubai working hours. Client and company users are not location-tracked. See the Privacy policy.
How do I make a privacy request?
Email support@cleaningsops.com with the subject "Privacy request" and describe what you need (access, correction, export, restriction, or deletion). We respond within 30 days.
How do I delete my account?
In the app, go to Account → Delete account and confirm. See Account deletion for details.
I think I found a bug.
Email a description, when it happened, your device and app version, and a screenshot if possible to support@cleaningsops.com.