Privacy Policy

This Privacy Policy explains how the CleaningsOps mobile app (the "App") collects, uses, shares, retains, and protects personal data. CleaningsOps is operated by Gevorg Narinyan, Dubai, United Arab Emirates. CleaningsOps is the product and trading name only. This policy covers the CleaningsOps mobile app for iOS and Android — it is not a separate website product.

1. Operator and controller

Gevorg Narinyan, Dubai, United Arab Emirates, operates CleaningsOps and is the controller for account and app operation data. For operational records created by your operating company or client company, CleaningsOps acts on that company's instructions. For privacy questions or requests, contact support@cleaningsops.com.

2. Data we collect

The App collects only what is needed to run holiday-home cleaning operations:

• Names, email addresses, and phone numbers.
• User role (admin, supervisor, cleaner, driver, client company user) and company association.
• Company and client company details.
• Unit details: location, building, unit number, bedroom count, bed setup, door lock code, Wi-Fi password, and access instructions.
• Bookings: job dates and times, cleaning type, booking reference, status, and assignments.
• Cleaner notes, check-in and check-out notes, and issue reports.
• Linen records and quantities.
• Job photos in four categories: Before, After, Keys and access cards, and Damage.
• Push notification tokens.
• Operational timestamps and app activity needed for job history and audit of cleaning work.
• Location data for operations users only (see section 4).

We do not collect contacts, microphone audio, biometric identifiers, advertising identifiers, health data, or cross-app tracking data. We do not use analytics or interaction tracking for advertising purposes.

3. How we use data

• To provide the App's features and nothing else.
• To authenticate you and enforce role-based access control.
• To coordinate work between admins, supervisors, cleaners, drivers, and client companies within their company scope.
• To send in-app and push notifications about bookings, assignments, and job status.
• To keep a history of bookings, assignments, completions, linen movements, issues, photos, and reports.
• To keep the App secure and prevent misuse.
• To comply with legal obligations.

Data is used for app functionality only. There is no third-party advertising, no sale of personal data, and no cross-app tracking.

4. Location data

• Location may be collected for operations users only — admins, supervisors, cleaners, and drivers.
• Client and company users are not location-tracked.
• Location is used for dispatch, driver routing, cleaner coordination, pickup and drop-off planning, and linen logistics.
• Location collection is intended during Dubai working hours, 9:00 AM to 8:00 PM, approximately every 10 minutes, and only while you have granted location permission on your device.
• Location visibility is restricted to the super-admin account.
• You can turn location permission off at any time in your device settings; the rest of the App continues to work.

5. Notifications

The App uses in-app and push notifications for operational events:

• A client creates a booking — the admin is notified.
• An admin creates a booking — the client is notified.
• An admin assigns a cleaner — the cleaner is notified.
• A cleaner starts a job — the admin and client are notified.
• A cleaner marks a job ready for inspection — the admin and client are notified.
• An admin completes a job — the client is notified.

Push notifications require a device push token, which is stored against your account so notifications can reach your device. You can disable notifications in your device settings.

6. Photos

Job photos may be uploaded in these categories only: Before, After, Keys and access cards, and Damage. Photos are used for reports, issue evidence, and operational verification of cleaning work. Photos are stored in private storage and are visible only to authorised users of the relevant operating company and client company.

7. Service providers

Data may be processed by the following service providers on our behalf:

• Supabase — database, authentication, and private file storage.
• Expo — mobile app builds, updates, and push notification delivery.
• Apple and Google — app distribution and operating-system push notification delivery.

Beyond these providers, data is shared only with your operating company or client company within the role-based access model, and with authorities where legally required.

8. Legal basis

Where data protection law requires a legal basis, we rely on performance of a contract with your operating company or client company, our legitimate interests in operating the App securely, compliance with legal obligations, and your consent where required (for example device location and push notification permissions).

9. Retention

• Account data is kept while your account is active and removed on request as described in Account deletion.
• Operational records (bookings, jobs, photos, linen records, issues, notes, reports) are kept while the operating company account is active, and afterwards only for as long as that company or applicable law requires for audit, tax, and legal purposes.
• Push notification tokens are removed when you sign out of the device or your account is deleted.
• Location records are kept only for the period needed for operational coordination and review, and are then deleted.

10. Security

Data is transmitted over HTTPS / TLS. Access to records is enforced by row-level security policies in the database, so each user can only read or write records their role permits. Photos are stored in a private storage bucket that is not publicly listable. Administrative access to production systems is restricted. No system is perfectly secure — use a strong unique password and report suspected incidents to support@cleaningsops.com.

11. Your rights

Depending on your jurisdiction, you may have the right to access, correct, export, restrict, or delete your personal data, to object to certain processing, to withdraw consent, and to complain to a supervisory authority. To exercise these rights email support@cleaningsops.com. We respond within 30 days. You can delete your account yourself in the App under Account → Delete account.

12. International processing

CleaningsOps is operated from the United Arab Emirates and relies on the service providers listed above, whose infrastructure may be located outside your country. Where personal data is transferred internationally, we rely on the safeguards those providers offer under their own data protection terms.

13. Children

The App is for business use and is not directed to children under 18. We do not knowingly collect data from children.

14. Changes

We may update this policy. Material changes will be announced in the App and the "Last updated" date above will change.

15. Contact

Email support@cleaningsops.com. See also Terms, Support, and Account deletion.